GenMega Error Codes

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Code

Description

20001

Unable to load a cassette.

20002

Low Cash.

20003

Reject Bin full.

20004

Vault Door is open.

20010

Receipt paper jam.

20012

Receipt feed lever open.

20013

Receipt paper empty.

20014

Thermal printer is overheated.

2xx15

Cash Dispenser detects bills prior to dispensing.

90001

Card Swipe Error.

ADNxx

Printer connection error.

Axxx1

Receipt Printer feed lever open – during operation.

Axxx2

Thermal printer is overheated – during operation.

Axxx3

Receipt paper jam.

Axxx4

Receipt paper is empty.

Axxx5

Receipt paper is jamming during loading.

Axxx8

Receipt Printer cutter error.

C0011

Exit sensor is not cleared

C0012

Reject gate timing sensor not cleared.

C0013

Both reject gate and exit sensor not cleared

C0017

Undefined

C0021

Double detect sensor is not cleared.

C0022

1st cassette inlet sensor not cleared.

C0023

Cassette exit sensor (L+R) not cleared.

C0028

Count sensors not cleared

C0030

Main Motor encoder is not synchronized

C0031

Forward motor encoder not synchronized.

C0032

1st cassette inlet sensor not cleared

C0033

Undefined

C0036

Exit sensor blocked while initializing

C0037

Invalid response (or no response) from double detect sensor

C0039

Solenoid not responding

C003A

Too many notes requested during a test dispense

C0041

Failed (5 times) to dispense a note after a successful dispense

C0042

Undefined

C0043

10 Notes rejected in a row (single transaction)

C0044

5 notes consecutively rejected

C0045

Note count sensor reporting mismatch

C0046

Undefined

C0047

1st cassette failed to dispense a note

C0049

Dispense request of “0” notes

C004A

First cassette exit sensor (#6, #7) not clear

C004D

1st cassette not inserted

C004E

2nd cassette not inserted

C0050

AP does not receive response after dispense request

C0051

Exceeded maximum number of notes dispensed (150) in a single trans.

C0052

1st cassette inlet sensor not cleared

C0053

Abnormal amount of double- detect failures during dispense

C0054

Undefined

C0055

Long note detected at exit sensor during dispense

C0056

Short note detected at exit sensor during dispense

C005A

Undefined

C005B

2nd cassette fails to pick up notes

C0060

3rd cassette inlet sensor not cleared

C0062

3rd cassette inlet sensor not cleared

C006A

Note jam at 2nd cassette exit

C0070

4th cassette inlet sensor not cleared

C0072

4th cassette inlet sensor not cleared

C007A

Note jam at 4th cassette exit

C007C

4th cassette fails to pick up notes

C007D

4th cassette not inserted

C0080

2nd cassette inlet sensor not cleared

C0081

Double detect sensor not cleared while dispensing

C0082

Note leaving cassette exit sensor did not reach DD

C0083

Reject gate timing sensor #2 not cleared during dispense.

C0084

Reject gate timing sensor #3 not cleared during dispense.

C0085

Note leaving DD sensor did not reach gate sensor

C0086

Note leaving gate sensor did not reach count sensor

C0090

Sensor check error

C0091

Sensor check error

C0092

Sensor check error

C0093

Sensor check error

C0094

Sensor check error

C0095

Sensor check error

C0096

Sensor check error

C0097

Sensor check error

C009A

Note jam at 3rd cassette exit

C009D

3rd cassette not inserted

C009F

3rd cassette fails to pick up notes

CANCE

Surcharge Cancel

D0001

Modem initializing failure.

D0002

Reversal transaction failed.

D0012

Invalid transaction.

D0013

Invalid Amount.

D0014

Invalid Card Number.

D0020

Surcharge screen should have been displayed.

D0024

Exceeds issuer withdrawal limit.

D0039

No credit account.

D0051

Insufficient funds.

D0052

No checking account.

D0053

No savings account.

D0054

Expired Card.

D0055

Invalid PIN.

D0057

Transaction not permitted – card

D0058

Transaction not permitted – Terminal

D0061

Exceed withdrawal limit.

D0075

Number of PIN tries exceeded.

D0078

No Account.

D0080

Invalid Date.

D0083

Cannot verify PIN.

D0086

Cannot verify PIN.

D0091

Bank unavailable.

D0092

System unavailable.

D0093

Transaction serial number mismatch.

D0094

Record format mismatch.

D0095

Routing ID mismatch.

D0096

Terminal ID mismatch.

D0097

Response type mismatch (reversal).

D0098

Response type mismatch (day-close).

D0099

Response type mismatch (Configuration).

D009A

Response type mismatch (Withdrawal, Balance, Transfer).

D009B

STX omitted.

D009C

ETX omitted.

D009D

FS omitted (after response code).

D009E

FS omitted (after retrieval reference number).

D009F

FS omitted (after system trace audit number).

D00A0

FS omitted (after account balance).

D00A1

FS omitted (after available balance).

D00A2

FS omitted (after available balance).

D00A3

FS omitted (after authorization response text).

D00A4

ETX is in wrong place.

D00A5

FS omitted (after total cash dispense amount in day close).

D00A6

FS omitted (after total non cash dispense amount in day close).

D00A7

FS omitted (after surcharge amount in day close message).

D00A8

FS omitted (after surcharge in configuration message).

D00A9

ETX omitted (from configuration message).

D0300

Modem is not responding.

D1000

No Connection.

D1100

ENQ not received from host.

D1200

Transmission error.

D1300

NAK sent 3 times to host.

D1500

Modem connection time out – host not responding.

D170x

Modem cannot support connection – excessive line noise (usually D1704/06)

D1800

No dial tone.

D1900

No answer.

D2000

Phone line busy.

D2100

Modem initializing error.

D2200

EOT not received from host.

D25xx

Network Connection

E000x

RMS port failure, response time out, modem failure, no dial tone.

F0001

Current Number of bill is 0.

F0002

No Surcharge Owner set.

F0003

No Surcharge Amount.

F0004

No refresh time set when advertisement is enabled.

F0005

No Advertisement text when advertisement is enabled.

F0006

Dispense limit set error (less than 25 notes)

F0007

Denomination Set error.

F0008

Fast Cash Set error (exceeded dispense limit).

F0009

Master Key index is invalid.

F000A

Master Key is empty.

F000B

Host Telephone Number is not set.

F000C

Error Retry timer is not set.

F000D

RMS Password is not set when RMS is enabled.

F000E

RMS phone number is not set when RMS send is enabled.

F000F

Terminal ID is not set.

F0010

Routing ID is not set.

F0011

Master Key Serial number is not set

F0013/14

NVRAM Failure

F0015

Serial Number not Set

F0016

Master Password left at default